F. A. Q.

How do I buy your products?

Please drop us an e-mail or use the form on this page. Tell us which products interest you, and we'll walk you through the order and delivery options step-by-step.

I would like to evaluate your products. May I obtain an evaluation copy?

Yes, but we do require an application process. Please submit us an e-mail from your corporate email address with a short description of your company, and your role. We also request the name and description of the project that will evaluate the DHTMLX components. Upon approval of the application, you will receive a 30-day evaluation copy of our products.

We have some ideas on how to extend the functionality of your products. Can we request those enhancements? Would you agree to do it for us? Would there be a fee?

We value feedback of our customers! We would be glad to receive any feedback from you. Please send us an email describing the enhancements, and we will get in touch with you ASAP. If your ideas align with our vision for future product releases, we will implement them for free.

There would, however, be a charge to implement enhancements that are unlikely to be included in future product releases. Nonetheless, we appreciate your ideas and look forward to continue building what many say are the best Ajax components in the world.

I would like to use your components in my product. Could you do the integration for me?

Yes, we would definitely be interested. Such implementation projects provide us with great insight into the needs and problems our customers experience in using our components. One cannot underestimate the value of this insight. Since the cost of this service depends on the scope of the work, please contact us for estimates.

Since we expect that you would also seek to protect your confidentiality and intellectual property, we always sign a non-disclosure agreement with clients who provide us with access to their application. When security requirements preclude the release of your source code, we have the ability to prototype the use of our components in an application similar to yours.

We have been using your product and are highly satisfied with its functionality and quality. We have also had a positive experience with the post-sales product support we received from your engineering team. Now we plan to develop a project for our clients, and we'd like to subcontract your engineers. Do you provide outsourcing software development services?

We can definitely support the development of custom projects, including outsourcing services for software development, testing, technical writing, etc. We might charge a little more than other vendors, but we believe we deliver a superior service to a more specialized market (advanced web GUI for PHP, Java, and .NET).

When subcontracting us, our clients get world-class Ajax developers and PHP, Java and .NET programmers. We believe this shines through in the quality of our products.

Will you sign a non-disclosure agreement with us?
Who owns the custom software that you develop for us?

Often our clients require:

• That we not disclose any information about their projects that we are working on.
• That they retain full ownership of the custom software developed for them.

To satisfy these requirements, we normally sign and send non-disclosure agreements by fax or mail, and we normally transfer all ownership and copyrights on custom software that we develop for our clients.

How do we begin to work with you?

Just send us an email with any questions or clarifications you might need. Otherwise, to get started, please send us:

• A short concept description or specification of your project
• The project schedule requirements
• The number of people you need and the skills you require

We will analyze your request and provide you an answer, usually the next day.

We will send you:

• Our proposed tools, methods, and solutions for the project
• Estimated schedule and costs for the job
• Resumes of employees whom we would like to recommend for the job

Also, we can offer an initial prototype of your project, to show you our abilities, at no charge! If you like it, we will continue working together and will charge you for the following tasks only. You can choose to work with us only if the prototype meets your expectations.

At any point in the process above, we welcome your collaboration by phone, fax, web or personal visit. Please feel free to drop us a few lines. We greatly appreciate the feedback!

I am interested in establishing a partnership with you. Would you be open to that?

Sure!
We have established relationships with dozens of companies who resell our products and services worldwide. Using our services, even small companies can win and develop large projects. Our clients can achieve huge competitive advantages by charging market rates - or below - in their countries, and then reaping the price difference when outsourcing to DHTMLX.
If you have thoughts on how to profit from a partnership with DHTMLX, please feel free to drop a few lines to our e-mail address.