We have moved to a new support system for DHTMLX products, which hopefully will help us to provide you with more timely and accurate technical support. This system is available for licensed users with active support period only. To access the new system, please go to this page and use the email address used for payment registration and your license number to login. 
 
Those who don’t have a paid license can use our Forum to get help from the community, but the official support will be available only through the Support System.